PeopleNet 24/7 Customer Support

PeopleNet Customer Support.

We won't walk away from you and your business.

At PeopleNet, we focus on lifetime relationships with our customers, providing you with a strong partnership and dedicated support. Our customers tell us we are the best in the industry.

World-class customer support isn’t just a mission statement at PeopleNet – it’s a philosophy that permeates our entire technical support operation. A certified technical support representative, available to help you 24/7, will help you get the most from your mobile communications system and proactively contact you to help identify and resolve potential problems before they occur. In 2012, PeopleNet launched the Support Center, an online tool for troubleshooting, product articles, training videos, user manuals as well as Web Chatting with a Technical Support Representative. For more information, please log in to the PeopleNet Fleet Manager and click on “Support Center” in the top right.

We also provide:

Certified installation.

PeopleNet offers three installation options so you can choose what works best for your trucking fleet:

  1. PeopleNet installation specialist can install the mobile fleet communications system at your location
  2. PeopleNet can train and certify your company to install the systems
  3. You can have the installation done at a certified third -party installation site.

Expert user training.

Our success is only as good as your success, so we offer a comprehensive training program to ensure you use our mobile fleet communications system to its maximum effectiveness. A modular format addresses each business function, while our on-site trainers will work one-on-one with your team to provide structured instruction and testing. Or, take advantage of our interactive web-based training for the ultimate in convenience.

Best practices shared.

PeopleNet has created a documented implementation plan that captures best practices from hundreds of customers. The plan leads you through all the phases of implementation, from project planning to long-term success.

Integration support.

A PeopleNet project manager is available for technical guidance to support your integration with documented project implementation plans that work for you.